Support Center
How do I track my shipment?
You can track your order using the tracking number provided in your confirmation email. Simply visit the carrier's website and enter the number to monitor your package's location in real-time.
What is your return policy?
We offer a 30-day return window for all products. Items must be in their original packaging and unused to qualify for a full refund. Please contact our support team to initiate a return.
Are your backpacks accessible for the visually impaired?
Absolutely. Every Haptic Gear backpack is designed with tactile patterns, distinct textures, and high-contrast color schemes to ensure immediate identification and ease of use for all users.
How do I care for my technical EDC gear?
For best results, hand wash your gear with mild soap and cold water. Avoid high heat and direct sunlight to prevent damage to the technical fabrics and internal components.
Do you offer international shipping?
We currently ship to most countries worldwide. Shipping times vary depending on your location, but we strive to provide fast and secure delivery for all our customers.
Need Help?
Direct inquiries for technical support, product specifications, or accessibility questions.
[EMAIL]
support@hapticgear.com
[HQ]
123 Tactile Way, Innovation District
San Francisco, CA 94103